Support at Home Program
Understanding the new aged care reforms and how they benefit you. Learn about the Support at Home program and how My Home Care Choices can help you access the services you need.
Welcome to the Support at Home Program
Support at Home is the new Australian Government in-home aged care program which commenced on November 1st, 2025, replacing the previous 'home care program'. The new system brings together existing services with simplified budgets, equitable pricing and clearer assessment levels.
Streamlined Access
Simplified assessment and approval process for faster access to services
Flexible Support
More flexible service delivery tailored to individual needs and preferences
Enhanced Choice
Greater choice and control over the services you receive and when you receive them
Improved Quality
Enhanced quality standards and monitoring to ensure excellent care delivery
What is the Support at Home Program?
Support at Home brings together existing services with simplified budgets, equitable pricing and clearer assessment levels. It provides ongoing support as well as specialised pathways including:
- Restorative Care Pathway for short-term allied health support to improve independence
- Assistive Technology & Home Modifications (AT-HM) scheme to fund equipment and home safety adjustments
- End-of-Life Pathway for up to three months of specialised care at home
The program establishes the Single Assessment System to make it easier for older people to access aged care services as their needs change.
Key Benefits of the New System:
- More flexible service delivery options
- Faster access to services when you need them
- Greater choice in service providers
- Improved quality and safety standards
Services Available Under Support at Home
The Support at Home program covers a comprehensive range of services designed to help you maintain your independence and quality of life at home.
Personal Care
Assistance with daily personal care activities including bathing, dressing, and grooming
Domestic Assistance
Help with household tasks, cleaning, laundry, and meal preparation
Social Support
Companionship services and assistance with social activities and community participation
Transport Services
Assistance with transport to appointments, shopping, and social activities
Nursing Care
Professional nursing services and health monitoring in your home
Allied Health
Access to physiotherapy, occupational therapy, and other allied health services
How to Enter the Support at Home Program
We have established the Single Assessment System to make it easier for older people to access aged care services as their needs change.
Check Your Eligibility
If you are not already receiving services through My Aged Care, the first step is to check your eligibility for an assessment. You can do this online at My Aged Care, or by calling 1800 200 422.
Assessment Process
If your application is successful, you will be referred for an assessment. Assessments are done in person, at your own home.
Receive Your Support Plan
When assessed as eligible for the Support at Home program, you will receive a Notice of Decision letter and an individual support plan to share with your provider. This will contain:
- A summary of your aged care needs and goals
- A classification with an associated ongoing quarterly budget and a list of your approved services; and/or
- An approval for short-term supports, which may include funding for assistive technology, home modifications, Restorative Care Pathway, or End-of-Life Pathway
Learn More: Visit MyAgedCare.gov.au/assessment for detailed information about the assessment process.
Classifications and Budgets
Your Support at Home classification is determined during your aged care assessment and sets your quarterly budget based on your needs.
How Classifications Work
Your assessment sets your classification for ongoing services and approval for short-term pathways.
Your assessment also sets your quarterly (3-monthly) budget, based on your needs.
If you don't spend your budget each quarter, you can carry over unspent funds up to $1,000 or 10% (whichever is greater) to the next quarter.
Assistive technology and home modifications through the AT-HM scheme are not budgeted quarterly. If approved for the AT-HM scheme, you will have a funding level for a longer time.
Classification Levels & Budgets
| Level | Quarterly Budget | Annual Amount |
|---|---|---|
| 1 | $2,683.01 | $10,732.04 |
| 2 | $4,008.91 | $16,035.64 |
| 3 | $5,491.67 | $21,966.70 |
| 4 | $7,424.07 | $29,696.28 |
| 5 | $9,924.40 | $39,697.61 |
| 6 | $12,028.44 | $48,113.74 |
| 7 | $14,536.88 | $58,147.50 |
| 8 | $19,526.51 | $78,106.04 |
*Quarterly budgets and annual amounts are effective from November 1st, 2025 and are subject to change in March and September each year in line with indexation.
Am I Eligible for Support at Home?
To be eligible for the Support at Home program, you generally need to meet the following criteria:
- Be 65 years or older (or 50+ for Aboriginal and Torres Strait Islander people)
- Have been assessed as needing support to remain living at home
- Be an Australian citizen or permanent resident
- Live in an area where Support at Home services are available
- Meet the income and asset test requirements
'No Worse Off' Principle
If you were already receiving a Home Care Package, on the National Priority System or assessed as eligible for a package on or before 12 September 2024, you will be no worse off under Support at Home.
How My Home Care Choices Can Help
Assessment Support
We help you prepare for and understand the assessment process
Service Planning
We work with you to develop a personalized support plan
Quality Care Delivery
Our experienced team provides high-quality, reliable support services
Ongoing Support
We provide continuous support and adjust services as your needs change
Contributions and Care Management
Understanding your financial contributions and how care management works under the Support at Home program.
Your Contributions
Contributions are an essential part of the Support at Home program, to ensure a fairer system that can provide better and more tailored services in an affordable way.
You will only pay contributions for services you receive.
The government will fully fund clinical care, such as nursing and physiotherapy. You will not be required to contribute for these services.
Standard Contribution Rates (from November 1st, 2025)
*Depending on age, pension status and income/assets
Care Management
You will have access to care management, which supports you to get the best outcomes from your aged care services.
If you receive ongoing services, 10% of your budget each quarter will go to your provider for care management. This amount will be the same even if you have decided to self-manage all or some of your services.
Care Management Activities Include:
- Care planning and service coordination
- Budget management and oversight
- Monitoring and responding to changing needs
- Supporting informed decision making
- Health promotion and education
- System navigation and linkage
- Problem-solving and risk management
'No Worse Off' Principle for Existing Clients
If you were already receiving a Home Care Package, on the National Priority System or assessed as eligible for a package on or before 12 September 2024, you will be no worse off under Support at Home.
'No Worse Off' Contribution Rates
*Depending on pension status and income
Ready to Learn More About Support at Home?
Contact us today for a free consultation to discuss how the new Support at Home program can benefit you and your family.
Email us: info@myhcc.com.au