Privacy Policy
Effective Date: August 14, 2025
My Home Care Choices ("we," "our," or "us") is committed to safeguarding the privacy and personal information of our clients, website visitors, and users of our home care services. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website https://myhcc.com.au (the "Site") and related services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: When you contact us via our website, email, or phone, we may collect personal details such as your name, email address, phone number, address, and any other information you choose to provide.
- Health Information: As a home care service provider, we may collect health and care-related information necessary to provide our services, including medical history, care needs, and emergency contact details.
- Browsing Information: We may gather non-personal information such as your IP address, browser type, and pages visited on our Site using cookies and similar tracking technologies.
- Service Information: Information related to the care services provided, including service schedules, care plans, and progress notes.
2. How We Use Your Information
The information we collect is used for the following purposes:
- To provide and coordinate home care services according to your individual needs.
- To respond to inquiries and provide customer support.
- To process transactions and deliver the services requested.
- To develop and maintain individualised care plans.
- To communicate with healthcare providers and family members as authorized.
- To enhance our Site, products, and services.
- To send service-related communications and updates.
- To comply with legal and regulatory obligations in the healthcare sector.
- To ensure the safety and wellbeing of our clients and staff.
3. Cookies and Tracking Technologies
We use cookies to improve your experience on our Site. Cookies are small data files that help us understand how visitors use our website and enhance functionality. You can control or disable cookies in your browser settings, though some Site features may not work correctly without them.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Healthcare Providers: With your consent, we may share relevant health information with your doctors, specialists, or other healthcare providers involved in your care.
- Emergency Services: In emergency situations, we may share necessary information with emergency services or healthcare facilities.
- Family Members: With your consent, we may share care-related information with designated family members or emergency contacts.
- Service Providers: With trusted third-party service providers who assist us in operating our business, such as:
- Payment processors for handling transactions
- IT service providers for data storage and security
- Professional services for compliance and quality assurance
- Legal Requirements: When required by law, court order, or government regulation.
These third parties are obligated to maintain the confidentiality of your information and use it solely to perform services on our behalf.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures include:
- Secure data storage systems with encryption
- Regular security assessments and updates
- Staff training on privacy and confidentiality
- Access controls limiting who can view your information
- Secure communication channels for sensitive information
However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You have the following rights concerning your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: You may ask us to correct or update inaccurate information.
- Deletion: You may request that we delete your personal information, subject to legal and regulatory obligations.
- Restriction: You may request that we limit how we use your information.
- Portability: You may request a copy of your information in a portable format.
- Withdrawal of Consent: You may withdraw your consent for certain uses of your information at any time.
To exercise these rights, please contact us using the information provided below.
7. Retention of Information
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Health information may be retained for longer periods as required by healthcare regulations and professional standards.
8. Third-Party Links
Our Site may contain links to third-party websites, including healthcare providers and government agencies. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
9. Children's Privacy
Our services may be provided to individuals under the age of 18 with appropriate consent from parents or guardians. We take special care to protect the privacy of minors and comply with applicable laws regarding children's privacy.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.
11. Complaints and Concerns
If you have concerns about how we handle your personal information, you may:
- Contact us directly using the information below
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
- Contact your state or territory privacy authority
12. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about your personal information, please contact us at:
My Home Care Choices
Address: P O Box 72 Deer Park 3023
Phone: 1300 382 389
Email: info@myhcc.com.au
Privacy Officer
Email: info@myhcc.com.au
This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We are committed to maintaining the highest standards of privacy protection for all our clients and service users.