My Home Care Choices - Frequently Asked Questions

Question 1

What is a Home Care Package?

Accepted Answer

A Home Care Package is individual funding (a subsidy) provided by the Australian Government to assist an older person to live in his/her own home with support. There are four different levels of packages and associated funding available and a person is allocated a package depending on his/her needs as assessed by a the Aged Care Assessment Service (ACAS).

Question 2

What does a Home Care Package pay for?

Accepted Answer

A Home Care Package is designed to be flexible and offers a broad range of services so you can choose the services that would benefit you most. Some people need help with domestic tasks such as laundry or shopping, others need transport to appointments, or personal care such as assistance with showering or dressing or purchasing aides or equipment. For the full range of home care package options visit the My Aged Care website. MHCC is a registered and approved provider of Home Care Packages and have coordinated packages for more than ten years for clients across Melbourne. At MHCC you will be allocated a dedicated Care Advisor who will work with you to determine your needs and preferences, establish a care plan, and ensure you are getting the most value from your package.

Question 3

How much funding does a Home Care Package recipient receive?

Accepted Answer

Level 1 is $8,785.55 per year or $168.90 per week Level 2 is $15,457.75 per year or $297.20 per week Level 3 is $33,638.40 per year or $646.80 per week Level 4 is $50,990.50 per year or $980.50 per week These rates are current as of April 2017, as rates are updated they will be available here.

Question 4

How much will I have to pay for a Home Care Package?

Accepted Answer

Basic Fee The maximum basic daily fee a provider can charge for a Home Care Package, is up to $10.10* per person *current as of April 2017, if this fee is updated it will be available here. Income-tested care fee An income-tested care fee is calculated by the Centrelink, and applies if your income is over a certain amount. Contact Centrelink.

Question 5

Why do people choose MHCC as their Home Care Package provider?

Accepted Answer

MHCC is a trusted, established provider of aged care services Our carers have current police checks and appropriate qualifications in aged care. Our staff also participate in regular training to ensure their skills are current. Including specialist training in Dementia Care and first aid. Using our expertise MHCC will help you maximise the benefits from your package to ensure you get the best value for money. We provide person-centred care, we listen to your needs and preferences and we work for you. MHCC have a dedicated Care Advisor for each client, ensuring the person you are speaking to knows you. We offer an after-hours phone service, so we are contactable if emergencies arise.

Question 6

How do I choose MHCC as my Home Care Package provider?

Accepted Answer

If you already have a package, you can call us on and we will help you with this process. If you are still waiting for a package, once you are approved, you can ask My Aged Care for it to be provided through MHCC.

Question 7

How can I get a Home Care Package?

Accepted Answer

Contact My Aged Care on 1800 200 422 or complete a form online so they can start the process for you. You, or a friend/family member/medical professional can request this for the care recipient. There is no cost for you to register with My Aged Care, or to obtain an assessment. My Aged Care will do a primary assessment with you over the phone. If your needs are low they may arrange access to Commonwealth Home Support Programme, which offers basic assistance such as shopping, personal care and cleaning. If your needs are more complex, they will refer you for a comprehensive assessment with the Aged Care Assessment Team (ACAT). The ACAT team member will: Ask you questions about your day-to-day living activities, what you need help with and talk to you about your general state of health and specific health conditions. This will help them work out how much and what type of help you need. Talk to you about whether you need more support so you can continue living in your own home or if you might be better supported in an aged care home. Give you information about all of the services that may be available in your local area. The ACAT will give you approval for an appropriate level Home Care Package. You will go onto a waiting list with My Aged Care for one of these packages to become available. You can take advantage of a lower level package and waitlist until your appropriate level becomes available.

Question 8

How do I get my funding increased if my needs have changed?

Accepted Answer

Please get in touch with My Aged Care, they will arrange another ACAT assessment to reassess your needs. Please be aware though that a waitlist may apply for a higher level package.

Frequently Asked Questions

Quick Information

billing

care plans

getting started

pricing

services

Need More Information?

What is a Home Care Package?

What does a Home Care Package pay for?

How much funding does a Home Care Package recipient receive?

How much will I have to pay for a Home Care Package?

Why do people choose MHCC as their Home Care Package provider?

How do I choose MHCC as my Home Care Package provider?

How can I get a Home Care Package?

How do I get my funding increased if my needs have changed?

Still Have Questions?

Call Us Today

Email Us

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Business Hours

Request Free Consultation

Creating a Safe and Comfortable Home for Seniors

Understanding Government Home Care Packages in Australia

How to Choose the Right Home Care Provider

The Benefits of Home Care: Why Staying at Home Matters for Ageing Well

Frequently Asked Questions

Quick Information

billing

care plans

getting started

pricing

services

Need More Information?

What is a Home Care Package?Care Plans

What is a Home Care Package?

What does a Home Care Package pay for?Pricing

What does a Home Care Package pay for?

How much funding does a Home Care Package recipient receive?Pricing

How much funding does a Home Care Package recipient receive?

How much will I have to pay for a Home Care Package?Pricing

How much will I have to pay for a Home Care Package?

Why do people choose MHCC as their Home Care Package provider?Services

Why do people choose MHCC as their Home Care Package provider?

How do I choose MHCC as my Home Care Package provider?Getting Started

How do I choose MHCC as my Home Care Package provider?

How can I get a Home Care Package?Care Plans

How can I get a Home Care Package?

How do I get my funding increased if my needs have changed?Billing

How do I get my funding increased if my needs have changed?

Still Have Questions?

Call Us Today

Email Us

Our Address

Business Hours

Request Free Consultation